Please note that all items are made to order by a third party vendor and shipped directly to your home. The school does not make these items, nor do we house any inventory. If you run into any issues with shipping or product quality - do let us know, so we can review our relationship with the vendor - but for assistance with these issues, contact the supplier directly. You will receive a confirmation email for each purchase that includes instructions for contacting customer support. This on-line store is in addition to, not taking the place of, our Spirit Store on campus. The stores are separate entities, and items from one cannot be purchased from another. (You cannot purchase items from the physical store online and vice versa.)